SOLMYR

Privacy Policy

Last Updated: January 27, 2025

1. Introduction

This Privacy Policy outlines the practices of Solmyr LLC ("we", "us", "our") regarding the handling of personal data in connection with our software development services. We are committed to protecting the privacy of our clients and ensuring compliance with applicable data protection laws.

Solmyr LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from the European Union, the United Kingdom, and Gibraltar. Solmyr LLC has certified to the Department of Commerce that it adheres to the DPF Principles. If there is any conflict between the terms in this privacy policy and the DPF Principles, the DPF Principles shall govern. To learn more about the DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov.

2. Website Information

Our website, accessible at https://solmyr.com ("Website"), serves as a holding page and does not collect personal data or utilize cookies.

3. Types of Personal Data Processed

We do not actively collect personal data on our systems. However, in limited circumstances, we may access personal data from client environments (e.g., production databases, project management tools) while performing authorized software development or debugging tasks. This data remains within client systems, accessed only as necessary for the specific services requested.

4. Purpose and Legal Basis for Processing

We process client data solely to fulfill our contractual obligations by providing requested software development services. Our legal basis for processing is determined by the agreements established with you or your organization.

5. Data Storage and Transfers

Client data is securely processed within our U.S.-based development environment, limited to the extent required for service delivery. We do not retain production data beyond the duration necessary for short-term debugging. Data transfers outside the UK/EEA, if required, are conducted with client awareness and in accordance with contractual obligations and applicable legal standards.

6. Data Retention

We do not store personal data continuously. Any accessed data is promptly removed from local storage following task completion. We do not maintain backups or archives of client production data.

7. Data Sharing and Disclosure

Solmyr LLC does not share or disclose personal data to third parties without legal obligation. Client data is not used for marketing, analytics, or any secondary purpose. Should disclosure be legally required (e.g., by a valid court order), we will notify you beforehand to the extent permitted by law.

8. Security Measures

Our security measures include the use of encrypted devices and strict access controls to protect against unauthorized access, disclosure, alteration, or destruction of client data. We adhere to industry best practices for data protection.

9. Data Subject Rights

As we do not manage personal data on our systems, requests for access, correction, or deletion should be directed to the client organization that controls such data. If you have reason to believe we hold your personal data, please contact us using the details below for assistance.

10. DPF Compliance and Dispute Resolution

In compliance with the DPF Principles, Solmyr LLC commits to resolve complaints about our collection or use of your personal data. EU, UK, and Gibraltar individuals with inquiries or complaints regarding our DPF policy should first contact us at:

Solmyr LLC
Attn: Privacy Officer (Bruno Rafael Moreira De Barros)
Email: support@solmyr.com
Phone: +1 (888) 782-1003

For complaints from the EU that cannot be resolved directly with us:

  • We have committed to refer unresolved privacy complaints under the EU-U.S. DPF to the EU Data Protection Authorities (DPAs).

For complaints from the UK that cannot be resolved directly with us:

  • We have committed to cooperate with the UK Information Commissioner's Office (ICO).

If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the following sites for more information and to file a complaint:

Under certain conditions, more fully described on the Data Privacy Framework website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

11. Verification and Compliance

Solmyr LLC verifies compliance with the DPF Principles through annual self-assessment. Through this self-assessment, we verify that:

  • This privacy policy is accurate, comprehensive, prominently displayed, and completely implemented
  • The policy conforms to the DPF Principles
  • Individuals are informed of any in-house arrangements for handling complaints and any specific independent recourse mechanisms
  • We have procedures in place for training employees in implementation and disciplining non-compliance

12. Contact Information

For privacy-related inquiries, please contact:
Solmyr LLC
Attn: Privacy Officer (Bruno Rafael Moreira De Barros)
Email: support@solmyr.com
Phone: +1 (888) 782-1003

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Significant modifications will be communicated to clients via email or by a notice on our Website.

14. Governing Law

Although our clients may be based in the UK or elsewhere, as an Idaho LLC, we adhere to applicable data protection laws relevant to where our services are rendered. For more information on data protection practices, please contact us at support@solmyr.com.

This Privacy Policy reflects the data protection practices and commitments of Solmyr LLC. For any questions, please do not hesitate to reach out to us.